Northcliffe Sharpening Privacy Policy

Our contact details

Name: Northcliffe Sharpening

Address: High Bank Lane, Shipley, West Yorkshire, BD18 4LJ

Phone Number: 01274 596731 (Option 3)

E-mail: enquiries@northcliffesharpening.co.uk

Date:

The type of personal information we collect

We currently collect and process the following information:

• Name
• Email Address
• Phone Number
• Company Name
• Machine to be Serviced

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

For the provision of quotations and invoices in respect of machine sharpening and servicing.

We use the information that you have given us in order to provide quotations, invoices and communications with you regarding your sharpening and servicing requirements. We may use personal information contained in e-mail, telephone calls or voicemail, or your documents, or data files to target advertisements to you.

We may share this information with our company accountant and Government Agencies.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

• (a) Your consent. You are able to remove your consent at any time. You can do this by contacting Northcliffe Sharpening at High Bank Lane, Shipley, West Yorkshire, BD18 4LJ
• (b) We have a contractual obligation.
• (c) We have a legal obligation.
• (d) We have a vital interest.
• (e) We need it to perform a public task.
• (f) We have a legitimate interest.
  

How we store your personal information

Your information is securely stored at Northcliffe Sharpening at High Bank Lane, Shipley, West Yorkshire, BD18 4LJ and also on our accounting software Xero which is cloud based.

We keep name, address, telephone number and email address for 24 months. We will then dispose your information by deleting the same from our server and also shredding any paper records.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at Northcliffe Sharpening at High Bank Lane, Shipley, West Yorkshire, BD18 4LJ if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at Northcliffe Sharpening at High Bank Lane, Shipley, West Yorkshire, BD18 4LJ.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk