Get in touch with Northcliffe Sharpening
Please read these Terms carefully – Your attention is particularly drawn to the provisions of clause 12 (Limitation of liability).
1.1 These are the Terms (the Contract) on which we supply products (Goods and/or Services) to you. The terms set out in our Order Form and/or Invoice for your products also apply and are part of the Terms.
1.2 If there is any conflict between the Terms in this document and the Order Form or Invoice the terms in the Order Form or Invoice (as the case may be) shall prevail. No other terms will apply to our contract (Contract) with you for the products and any quotation given by us shall not constitute an offer, and is only valid for a period of 20 Business Days from its date of issue. All of the Terms shall apply to the supply of both Goods and Services that we supply to you except where application to one or the other is specified. Unless stated otherwise “products” means Goods (whether Whole Goods or Parts) and / or “Services” that we supply to you unless indicated otherwise. Whole Goods are any Goods with a Serial Number. Parts are any goods with a part number that are not Whole Goods or a part of the sale of a Whole Goods item.
2.1 Northcliffe Sharpening is a trading style of Northcliffe Golf Club Limited (registered in England and Wales under number (09929835) whose registered office address is at High Bank Lane, Shipley, West Yorkshire, BD18 4LJ. Our registered VAT number is 180 2418 85. You can contact us by telephoning our office at 01274-596731 or by writing to us at email@example.com. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
3.1 Our Contract with you is formed (and comes into legal force) when we accept your order for products (Order) in writing (which could be by email) or when we tell you that we are able to provide you with the products you have ordered (which we will also confirm in writing to you) or when we accept any payment from you for your purchase of products or when we submit our Invoice to you.
4.1 We warrant that Goods will confirm in all material respects with their description and be free from material defects in design, material and workmanship and that Goods will conform in all material respects, with their description and any applicable specification, be of satisfactory quality (within the meaning of the Sale of Goods Act 1979) and be fit for any purpose held out by us. However, Goods may vary slightly from their pictures or samples, or drawings; if we provide illustrations, drawings or examples, they are for illustration only and are not part of the
Terms (the Contract). If we are making or ordering the Goods (whole Goods) to specifications you have given us you are responsible for ensuring that these specifications are correct.
4.2 We warrant that the Services will be provided using reasonable care and skill.
Where you have ordered specified Goods that we do not hold in stock but have to order from our suppliers then, if you wish to change the specification or goods after your order this may incur additional costs and / or may not be possible. If you wish to make a change to the Goods you have ordered please contact us. If it is possible we will let you know about any changes to the price of the Goods, the estimated timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
6.1 We may make minor changes to Goods and/ or Services to reflect changes in relevant laws and regulatory requirements and / or to implement minor technical adjustments and improvements. These changes will not affect your use of the products or your other rights.
6.2 We will be entitled to correct any minor or obvious typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document.
Force Majeure we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. If there is a risk of substantial delay you may contact us to end the Contract and receive a refund for any products you have paid for but not received.
8.1 You may contact us to end your Contract for a product at any time before we have delivered it or completed supplying it, but if the Goods are being ordered in by us we shall be entitled to retain any deposit you have paid and charge you any additional costs that we have incurred in obtaining the Goods. If we have commenced carrying out Services we shall be entitled to retain any deposit and / or charge for work already incurred.
8.2 If you are ending a Contract for a reason set out at (a) to (d) below the Contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to further compensation. The reasons are:
9.1 We may end the Contract for a product at any time by writing to you if:
9.2 If we end the Contract in the situations set out in clause 9.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
10.1 If you have any questions or complaints about the product, please contact us as soon as possible. You can telephone our customer service team at 01274-596731 or write to us at our email address set out above.
Alternatively, please speak to one of our staff in-store.
10.2 We are under a legal duty to supply products that are in conformity with this Contract. If you are a non-Account customer and an individual consumer you will have legal rights as a consumer and we summarized these below and nothing in these terms will affect your legal rights.
10.3 If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage, please contact us for a free returns label or collection.
11.1 Price:– The price of the product/s (which includes VAT) will be the price set out in our Order Form or Invoice (or, in the absence of that, in our price list in force at the date of your order) unless we have agreed another price in writing.
11.2 If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the Contract and refund you any sums you have paid.
11.3 VAT (and any other Taxes):– If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect. You are responsible for any other or further Taxes that may apply if you are based outside of the United Kingdom or if you take the products outside the United Kingdom.
11.4 Payment: Unless we have agreed with you in writing (whether in our Invoice, in these Terms or otherwise) other payment terms, payment must be made in full in cash on completion of your order and the Contract and before we dispatch any products or you collect them. For Goods that we have to order from suppliers; in some cases we take a deposit payment of 20% of the product price. Unless we are taking a deposit payment we will not charge your credit or debit card until you collect or we dispatch the products to you or (in the case of call-out Services) once we have completed the Services and provided you with our Invoice.
If you are a Credit Account Customer your payment terms are as follows and we reserve the right to withdraw credit facilities if your account falls into arrears;
If you are a non Credit Account Customer your payment terms are as follows;
we commence work and we will invoice you for the balance of the price of the services when we have completed them
Interest, as provided in these Terms, will be charged on any late payment.
withholding (other than any deduction or withholding of tax as required by law) to our Bank account as stated on our Invoice – or to such other account specified or agreed by us in writing
12.1 If we fail to comply with these Terms, we are responsible for direct loss or damage you suffer that is a foreseeable result of our breaking this Contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
12.2 Nothing in the Contract limits any liability which cannot legally be limited, including but not limited to, liability for; death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation.
12.3 If we fail to deliver the Goods, our liability shall be limited to the costs and expenses incurred by you in obtaining replacement goods of similar description and quality in the cheapest market available, less the price of the Goods and to any other direct loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill.
13.1 We will use the personal information you provide to us to supply the products to you; to process your payment for the products; and (if you agreed to this during the order process), to inform you about similar products that we provide, but you may stop receiving these at any time by contacting us.
13.2 Where we extend credit to you for the products we may pass your personal information to credit reference agencies and they may keep a record of any search that they do.
13.3 We will only give your personal information to other third parties where the law either
requires or allows us to do so. We will comply with all applicable requirements of the Data
protection Legislation. This clause 13 is in addition to, and does not relieve, remove or
replace, our obligations under the Data Protection Legislation.
14.1 We may transfer our rights and obligations under these Terms to another organisation by
giving you written notice.
You need our consent to transfer your rights to someone else.
14.2 This Contract is between you and us. No other person shall have any rights to enforce any of its terms except as may be specifically stated otherwise herein.
14.3 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
14.4 If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
14.5 These Terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you are a consumer and you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you are a consumer and live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.